We ship daily, Mon - Fri from our warehouses in New Jersey, USA
Most orders received by 3pm EST will ship same day.
Our standard shipping is with UPS for both domestic and international packages. If you have special needs, please contact us at - info [@] permaset.com
Shipping to Canada
- We ship both UPS and USPS to Canadian shipping addresses. Both are subject to customs and duties
- USPS - customs charges will be levied by your local post office where you pick up your packages. Overall this method is the most economical for shipments under $500 in value.
- UPS - charges a $60 brokerage fee (not included in shipping charges from permaset.com) UPS is generally the more economical method for orders above $500USD in value.
Shipping to Hawaii and Puerto Rico
We ship to Hawaii and Puerto Rico with both UPS or USPS. Generally USPS is the more economical choice. To ship via USPS, please send us an email to receive a 'free shipping exemption'. We will provide you with an exemption code. Use this code when checking out. We will charge your card after the fact when the USPS cost of your shipment is known.
You will be billed by our fullfillment company, Oasis America, LLC.
You may return new, unopened items within 14 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective item, etc.) and you want a replacement we'll send that replacement product to you immediately and include a prepaid return label. If you do not wish to receive replacement product we will refund your original payment in full. In cases where you change your mind about an item please return the package at your expense to the address shown on the shipping label. Your original payment will be refunded less the outbound shipping costs. You should expect to receive any refund due to you within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.